FAQ's

WHAT ARE YOUR SHIPPING POLICIES?

We ship FREE world-wide for order over $99. For orders less than $99, shipping is a flat fee of $8.95.

WHERE ARE YOUR PRODUCT MADE?

Waxkraft products are designed and handcrafted in the UK. Our Vaschy bags are sourced world-wide.

PAYMENT METHODS? 

We accept Visa, MasterCard andAmerican Express - as well as PayPay and Amazon Pay and Apple Pay.

 SHIPPING + DELIVERY

We work to process orders within 48 hours. But please take account that most of our good are shipped from England. The average ship time to the United States and Central Europe is 7-14 days. The distance of your own location from the UK could extend these ship times

 

RETURNS + GUARANTEE

We guarantee that all of our products are beautiful and well made. As many of our products are handcrafted, please recognize that some natural variation is what marks the uniqueness and essence of luxury goods. If you are unhappy for any reason, please contact us for an exchange or refund.

We offer a 100 % money back guarantee.

If the product is defective or damaged, we give you 30 days to send it back to us for a full refund.

 You must contact the store before any goods are returned. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging.

Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused.

 

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

 

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.